General reminders

• To ensure patient safety, you will be asked to disclose your medical history, including what medication you are currently taking.  If you do not disclose this information, you will be refused treatment. Please note that all personal health information you disclose to us is protected by the Personal Health Information Protection Act.  

• If a patient does not speak English, they must bring one person with them to act as translator. The translator will need to stay with the patient for the entire appointment.  

• Food and beverages are not permitted in the clinical areas.  

• There are no pets allowed, except for certified service animals. 

• Please plan for childcare for your children before you come in for your appointment - Unsupervised children are not allowed in our Clinics’ waiting rooms. Parents are required to provide supervision, at all times, for children who are not being treated. 

• The Faculty is fully wheel-chair accessible, however, patients who require assistance with transferring themselves to and from the dental chair must have a caregiver or family member accompany them to help with transfers.

• The Faculty of Dentistry Clinics adhere to a zero-tolerance policy for all forms of harassment and abuse, including: violence, physical and verbal abuse, profanity, racism, sexism, and sexually inappropriate behaviour. 

Cost and Coverage: 

• Fees are subject to change yearly. Fees will be discussed specific to your treatment during your appointment. 

• Private insurance: Please note that the Faculty does not deal with private insurance companies directly. Patients are required to pay for treatment rendered and will be provided documentation that can be submitted for reimbursement. 

Appointment cancellation fees 

Please note that if you need to reschedule or cancel your appointment, we require adequate advance notice. Please visit your Clinic’s web page to confirm details. 

If you do not give us adequate notice, you will be charged a cancellation fee. Cancellation fees vary by treatment and by Clinic. 

If patients fail to attend multiple appointments, they may be dismissed for non-compliance. 

How long will my appointment take? 

Because we are an educational institution, treatment will take longer than in private practice. Student learners provide all treatment to patients and are closely supervised by licensed instructors, who supervise every step of the process. Each appointment may take up to 3 hours in length.

How long will my entire treatment take?

Depending on the complexity of your case, your treatment might consist of multiple appointments. You are expected to attend multiple appointments, based on when your student is scheduled in clinic. In order for treatment to progress in a timely manner, patients should be prepared to attend appointments weekly, for a number of weeks.

Wait Times for Appointments: 

Please note that every Clinic has different approximate wait-times for appointments. Please visit your clinic’s web page for specific details.